We’re seeking to recruit an experienced Shift Manager to work with a global financial services company based at the Gyle, Edinburgh (relocation to city centre late 2018). Within this role you will work within the 24/7 Global Technology Centre which is responsible for managing all first line service and support tasks for customers across the globe.
On a daily basis, you’ll provide management and support for all Service Centre staff and functions as well as ensuring that the best possible service is provided to internal customers across the globe. This opportunity focuses on ensuring that both Service Desk and Operations functions run as efficiently as possible.
To be consider you’ll need the following experience: excellent customer service skills and excellent attention to detail; 3 years or more leadership and management experience; excellent understanding of operating environment and systems; willingness to work flexible hours/shifts; ability to learn new technologies and work in a technical environment; able to follow set processes & procedures and highlight potential improvements; ability to troubleshoot hardware/software/network issues; ability to perform software and hardware installations; Good Understanding of ITIL Framework and best practice is essential; have a solid understanding of Microsoft tools and systems.
Benefits package will include: 25 days’ holiday, an excellent pension, employee share plan so you can own a part of the company, and a great range of flexible benefits with the addition of buying additional annual leave.
Shift work will follow 12 hour shifts where you will work 14 days out of every 28 each month. Details of this can be provided at request.
If you fit the above profile and want to learn more, then get in touch, call Alasdair Walker on 0131 344 4785 or apply below.
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